Level One Training

Human Resource Management

Course overview:

The quality of service that an organization renders depends, by and large, on the availability and performance of its personnel, supported by appropriate policies and guidelines that govern the behavior and operational modalities of the organization. Human Resource management is multidisciplinary in the fact that it applies the disciplines of Economics (wages, markets, resources), Psychology (motivation, satisfaction), Sociology (organizational structure, culture) and Law (minimum wage, labor contracts, etc.) HR is embedded within the work of all managers, and most individual contributors due to the need of managing people (subordinates, peers and superiors) as well as teams to get things done. Ranging from performance management to training and establishing and implementing reward systems in an organization, maintaining a robust and workable Human resource management function is indispensable. Hence, this course is designed in such a way that it would enable staff who are given the responsibility of managing staff to be able to put in place a sound and workable human resource management system.

Major topics to be covered include:

  • Human resource planning, recruitment, and selection
  • Training and staff development
  • Factors influencing the HR system in an organization
  • Issues to consider in the recruitment and selection of employees
  • Compensation and benefits
  • Discipline and grievance procedures
  • Safety and health
  • Reward system and fringe benefits
  • Internal and external factors that influence the HR System
  • Handling legal issues, i.e., court decisions, regulatory rules.
  • Employee and labor relations


By the end of the course, participants will be able to:

  • Know the basic concept of human resource management
  • Understand the fundamental issues related to recruitment, selection and orientation of new staffs,
  • Develop job descriptions,
  • Measure performance of staff and develop and use appraisal formats,
  • Acquire skills to handle grievance and disciplinary issues,
  • Have a clear understanding of the functions of human resource management.
  • Explain the desired relationship between human resource managers and operating managers.
  • Analyze the context within which human resource management functions
  • Institute ways of creating a work atmosphere that promotes job satisfaction
  • Create a sound human relation system that would contribute to minimize employee turnover,
  • Develop and implement a human resource information system in order to streamline and automate the human resource functions of the organization.